Launching a Campaign
If you are wanting to launch an outbound campaign you can do so by creating a campaign after you have uploaded Contacts
How to Launch a Campaign from Start to Finish
Click on Campaigns and go to Add Campaign
Name your Campaign and choose the Agent you want to send the campaign. If anyone responds to the campaign, the Agent will respond and engage in conversation.
Click on Launch Campaign to edit the Campaign before sending.
The setup of a campaign include these key pieces of information:
Channel: Email, SMS, etc
What message to send. You can choose from a custom personalized message you uploaded with your contacts, load/update the default message from your Agent, or create a custom message from scratch for this campaign.
Who is receiving the campaign - pick a contact list.
Who is sending the message - choose a Agent.
The message will show up on the right side and you can edit and save. When you are ready to launch click Launch Campaign.
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