Co-Pilot
Last updated
Last updated
Co-Pilot is the primary experience to interact with the Raia Agents that you have created in the launchpad. This will be the main space for any internal uses amongst you or your team members, this will be the main space where you will chat with your agents.
Similar to Openai's Chatgpt user interface, Co-Pilot allows you to:
View & Switch to any of your custom Ai Agents, by using the selection option towards the top of the interface.
Upload files to Co-Pilot's chat to have your Agent analyze & process anything you need for that use case.
Provide feedback on your Agent's responses, (thumbs up or down) which can lead to further fine tuning & optimization on your Agent's training.
Copy any of your Agent's responses with a click of a button.
Start & separate new conversations which are logged on the left hand side.
Rename the title or delete any conversations you have had with any of your agents.
Can ask the Raia Support Agent for any assistance regarding the RAIA platform and the Co-pilot
As mentioned previously, you can upload documents to your AI Agent in Co-pilot, similar to ChatGPT. However, when you upload a document in Co-Pilot, you will see a pop up window asking if you'd like to add the document to the AI Agent's Memory.
This puts the uploaded document and it's contents into the AI Agent's training & memory for future use. A great example of this, is if I have to update company policy, TOS, or have new company scripts that we use, I can upload them into our agent via Co-Pilot& the agent will store it in it's memory & training for future use.
Using the three dotted button next to a conversation brings up a drop-down menu. One of the key features of this drop-down menu is the ability to add a conversation to the AI Agent's memory & training. Similar to uploading a document, this can help the Agent utilize this specific conversation within their training.
Towards the bottom left of Co-Pilot, once you click your name a popup slider showing: "Admin Mode" will appear. Admin Mode allows the owner/admin of the agent to view all the conversations made with the agent (whether that's from internal or external users.) You will be shown conversations separated by date. (Past 7 days vs Past 30 days) This is so the admin/owner of the agent can view all conversations and rate/comment each of the agent's responses.
Admin Mode also allows you to also view conversations that have occurred among various users via color coded bubbles next to each chat. The colors signify different users and which conversations belong to the same user.
When you view a conversation that has occured with a user via admin mode, you can see the source and credentials/ID of the user that had that conversation. This will be located in the upper right hand corner of the chat.
Using the three button menu on the right hand side of each conversation, you can choose from a few different functions relating to the conversation you selected.
You can rename the conversation. Whether it's for noting reasons, organization, preference.
You can Add any conversation that you want your agent to memorize, by using the "Add to Memory" feature. This will ensure the agent will remember the contents of that specific conversation to then have for future use.
You can also download any conversation that your agent has had and export it into a txt file by clicking the Download option.
Lastly, you can Delete any conversations that are no longer needed or are unnecessary.
Below every response from the agent in Co-Pilot, you can provide feedback on that specific response via the Thumbs up or Thumbs down button
When clicking either the Thumbs up or Thumbs down button, you'll be brought to a popup window that has two input fields. One for providing the Agent feedback on that specific response - whether it's positive/negative. Then the second field is for providing edits to the Agent's response. We suggest you copy and paste the Agent's original response into the second field & then make the edits you'd like in there.
An example on how you would fill these two fields out could look something like:
Field 1: This response needs to have less jargon and easier to understand by using simpler terms.
Field 2: To reset your password, click "forgot my password" on the login screen. You will receive an email to reset your password.
Here we have a Request for Proposal Agent (RFP), that was made for large meetings with over 15 members of our sales team present.
We could have just shared the RFP document with our team & have them read the entire thing to recap. However, what we opted for instead was to upload the extremely large & long RFP document into our Agent's Training, (or even Copilot) and from there our sales team can then login to their own copilot & ask any details about the RFP doc.
This is where you will build, rollout, train, admin manage, and "Launch" your Ai Agents. The Launchpad is for adding and managing your team members, deleting or creating new agents, launch campaigns, setup default messaging, and integrating Agents with other software & platforms.
Live chat is where external users will interact with your Agents. Meaning anyone outside of your internal team. For example, if you have an Ai Agent embedded into your website as a Web Chat icon, visitors can interact with your Agent there. Whether if it's to answer any questions about your business, set appointments for you, qualify visitors, etc. Live chat is for handling any inbound request via the Web Chat widget.
What really separates Co-Pilot from the two functions above, is the ability to have a dedicated space to interact, track, provide feedback, and internally use your custom Ai Agents.
